Ordering Process
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
Please allow up to 6 weeks for the production of your design. If you have any special circumstances or timeline, we will try our best to accommodate. Please contact us for more information.
Eliise Maar is proud to custom handcraft all of our designs to order in our Melbourne studio. We work exclusively with JAA accredited suppliers and highly trained jewellers to produce pieces of the highest quality.
Eliise Maar Jewellery is an accredited member of Jewellery Association of Australia.
Custom order process
Custom design process can take up to 7 weeks.
The design process starts with a thorough consultation to make sure we understand exactly what you are looking for. That includes picking the best suited diamonds / gemstones for the design.
After the consultation we provide you a detailed quote outlining all the specifications. In order to confirm your order, we require 50% deposit and rest payable prior to shipping out the order.
The design then gets constructed as a 3D model. That will give us the best idea of proportions and "real life" idea of what the design will look like. After receiving the detailed images, you'll be able to make amendments if needed. Once the design has been approved by you, we then proceed with casting the ring in your desired metal. The final stage is cleaning, polishing and setting the gorgeous gemstones.
For extra personalisation we are able to alse offer engraving or birthstone setting inside the bands.
Please contact us for any questions you might have.
Shipping Domestic & International
We offer free domestic and international shipping for all orders over $300.
Once your order is fulfilled, you will receive an email notification with your tracking information.
All deliveries are managed by DHL express shipping and are insured for the duration of delivery. Australian domestic shipping typically requires up to 5 business days whilst international shipping may take up to 10 days.
International orders may be subject to additional taxes such as VAT and duty imposed by the destination country. Please refer to the Terms & Conditions for more details.
International Orders & TAX
When completing the checkout process on our website, Australia's GST will be deducted automatically once the international shipping address has been entered.
International orders may be subject to additional taxes such as VAT and duty imposed by the destination country which we have no control over. These taxes will have to be paid separately when declaring your shipment.
Once we have shipped your order and provided the details to the DHL, their Customs Team will be in touch to guide you through the declaration process.
Please also refer to the Terms & Conditions for more details.
Do you offer payment plans?
We do not offer payment plans as such however if you would like to pay your invoice in two parts, we offer and option of 50% deposit to commence with your order and rest payable prior to shipping the order to you. Please get in touch if you would like to arrange this option.
Can I cancel my order?
If you would like to cancel your order, we require to be notified within two business days after placing the order.
As all the orders are made to order, we are unable to cancel your order once we've commenced with the production process.
Can I resize the ring after purchasing?
Yes, we will be able to assist with resizing your ring if there are any issues at all. First resizing of the ring is complimentary as we totally understand it can sometimes be tricky to get it exactly right.
If you are unsure about the ring size, we recommend wearing your jewellery for a year to get a feel for the different seasons. Our finger size changes depending on the temperature. If your ring size is perfect 90% of the time, we do not recommend changing the size.
